Hotel star ratings are useless. Here’s how to read reviews the right way.
Start planning a vacation or business trip today, and you’re probably going to do most of it yourself. Flights, lodging, rental cars, theme park tickets—everything’s easily available online. And an enormous amount of that work, particularly when it comes to choosing a hotel, involves sifting through customer reviews for the information most relevant to you. But it’s hard to know what to trust on the internet, and, in this case, what you don’t know can hurt you.