How Chatbots Will Revolutionize The eCommerce Sector in 2018?Chatbots have been one the hottest technology trends in 2017. despite their growing popularity, many people are unaware of what chatbots are and their business benefits.a chatbot is basically a machine that simulates a direct conversation with humans. it enables enterprises and digital marketers to automate communications with customers. brands can leverage bot technology to support community management on social networks. according to a study, 80 percent of customer inquiries remain unanswered on social media. this makes purpose-built chatbots efficient at addressing specific customer-care issues.owing to its plethora of marketing as well as customer relationship management benefits, chatbots are set to evolve in various industries, particularly in ecommerce.conversation commerce – a new way to shop onlineinstant messaging apps such as whatsapp, wechat, and facebook messenger are some commonly used mobile apps around the world. businesses nowadays leverage these applications to reach out to customers on a direct and personal level. however, the cost implications to enable personalized customer communication using such digital channels are quite hefty. and this where chatbots come into play.chatbots allow brands and marketers to reach out to people in these spaces directly without having to heavily invest in community management. for instance, klm, a dutch airline company, embraced chatbots and launched a bot service on facebook messenger. customers who opted for this service were delivered real-time updates and news about their flight directly on their facebook messenger through that chatbot. klm even caters to personal information requests through the chatbot which includes but is not limited to itineraries, boarding pass and check-in information.essentially, klm didn’t use chatbot and messenger for product promotion and other blatant marketing purposes but to enhance their customers’ experience. when the chatbot substitutes the human element of customer service, it makes the customer care objectives and processes much easier and achievable for an international brand.fast-food brands like burger king and pizza hut have already embraced the chatbot marketing technique to deliver great customer experiences and boost customer loyalty. their customers are now placing orders effortlessly with the help of digital assistants like facebook messenger, amazon echo, google home, and slack.in china, nearly 600 million people in a month use the concept of conversational commerce through wechat. they use chatbots to book doctor’s appointments, movie tickets, a table at a restaurant, hail taxis, pay utility bills and a lot more. the chatbot technology is rapidly enabling ecommerce businesses to transition into the digital retail era. in fact, 30 percent of the u.s ecommerce sales in 2016 were driven from mobile devices with social media often triggering product discovery.conclusive thoughtsas chatbots and messaging gain more popularity across industries, consumers will be prepped to shop online through these channels. currently, chatbot is a relatively new technology to most enterprises. but as customers realize the convenience of receiving information via chatbots, the idea of shopping through these channels will become more desirable. we’d like to know about your opinions on pursuing ecommerce web development using effective ways to employ chatbots to deliver improved customer experiences. drop your thoughts in the comments below.
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Chennai's resettlement colony shows a grim picture of InequalityIn 2008, the state government declared that Chennai would be slum-free by the end of 2013. By January 2011, over 1,00,000 people were evicted from the city center to make way for new commercial and apartment buildings. Photojournalist Shuchi Kapoor visits a resettlement area, Semmancherry in Chennai and documents the gross inequalities that forces almost one lakh residents to be devoid of access to quality healthcare and education- a life devoid of dignity.  In the four decades since its founding in 1970, the Tamil Nadu Slum Clearance Board has largely failed to fulfill its objectives of improving the living conditions of slum residents and preventing the development of new slums. Between 1971 and 2001, the city’s slum population grew from some 7,00,000 to nearly 11,00,000. Reclaiming the city’s many waterways has become the administration’s priority, and the perceived key to achieving that goal is clearing the slums along those waterways. In 2008, the state government declared that Chennai would be slum-free by the end of 2013. As of January 2011, over 1,00,000 people had been evicted from the city center to make way for new commercial and apartment buildings. The advocacy group People’s Union for Civil Liberties published a report showing that, in the rush to meet slum clearance goals, evictions and resettlements had violated a number of national and state government guidelines. One such area where the violations are evident is Semmancherry (meaning Semman - Red soil, eri - river), where tenements were constructed by the government as a rehabilitation measure. Semmancherry is a lowland which is prone to flooding even during regular rainfall. With no basic amenities, waste disposal or drainage systems, the dwellers were one of the worst affected during the floods in 2015 as it was impossible for any relief to reach to them. In theory, each lane in the new settlement has a freshwater well, but the well on some lanes is filled in with rubble and garbage. Running water first arrived in Semmancherry two years after the families had been resettled here. It took five years for electricity to come and six years for the city to send waste collectors. There is one sparsely stocked market on the complex’s main road. Vegetables and rice cost twice as much as in other parts of town, so most of the women carry their groceries for miles on their way home from work in the city. The settlement zone doesn't have a police station to address. Families were each being allotted 160 square feet or less to live in, instead of the 540 square feet they were entitled to. Some of the apartments held families of 12 or more people, spanning three and four generations. People from different settlements all over the city were housed in a single building. To them, it was like combining people from different countries, so different were their customs and habits and even their dialects. The residents describe simmering mistrust and periodic violent clashes. The relocation of these people far away from the economic hubs of the city is essentially cutting them off at the fringe, forcing them to continue the cycle of ghettoization, leading to nefarious activities and stagnancy that the urban centre conveniently ignores as far as it stays out of its way. Those settlements already existing at the fringe, for instance in the district of Ennore, have never witnessed models of inclusiveness and have no say in the effects of encroaching industrialization on their lives. The question that begs to be asked is- Where do people on the fringe go for a better life? Why must they have to go anywhere? What is rehabilitation if it only means allotment of another space, far removed from the hub, with nothing sustainable about it? This cleanup act of the centre only furthers the divide and living on the fringe is what is being showcased through this series. What you won't be able to see is the stench and the alienation that is a constant. "They push us out from the heart of the city where we have a livelihood and throw us to the fringes of the city, then they come asking for votes. What choice do we have? There is no hospital, no police station, no job opportunities here." Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  Houses provided as a rehabilitation measure might be built of concrete but are so cramped and claustrophobic, that these barely one-room houses which are meant for one person are homes to entire families of 5-6 people.  Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  The distance between the houses is quite less and as they are located near a composting yard, there is a constant stench, and swarm of mosquitoes and flies that the slum dwellers have got used to, but it is resulting in spread of diseases. During the floods in 2015, Semmancherry slums were completely drowned nearly up to the first floor and no help reached them for days due to lack of drainage systems. Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  Semmancherry has no hospital provided by the government, only a medical centre which is attended to by medical trainees more often than doctors. Especially on the weekends, there is no one in case of an emergency. The nearest government hospital is 30 kms away. Here the trainees are doing a survey on the number of pregnant women and ailments if any.  Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series    Tuberculosis is common in the slums of Semmancherry. This man is 50 years old and was hired by a government contractor to spray pesticides to kill mosquitoes in the area. His condition has depleted in a matter of a month and there is no medical support offered by the government towards his treatment. Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  Semmancherry has only a government middle and higher secondary school, along with some Balwadis. Children in primary have to go far. Private schools nearby charge Rs. 20,000 per year which is impossible for the slum dwellers to consider. Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  This slum in Semmancheri gets water twice a day for a couple of hours, and that too is unfit for drinking. "The underground water and water from the Chennai Corporation is unusable for cooking or drinking. It stinks. It is mainly used to wash utensils, clothes, sanitation and cleaning the house. We have to purchase drinking water. A regular water can is Rs.30 per can. Don't you also use cans for drinking water? You must be buying Bisleri. That is too expensive for us. We survive on the regular can or from these water tanks." Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series I am a fisherman. There used to be good quality and good catchment of fish until the last decade. All these industries coming up in Ennore are building their boundaries for us, the natives of Ennore. Our livelihood has been fishing; the fish now stinks and tastes of chemicals. There is hardly any freshwater fish. They release the hot water and chemical water from their factories into the river and it has affected the livelihoods of an entire community. Even when we work in the factories, they give us lowly jobs and ill treat us for low wages. When we protest for our rights, the government condemns us. How can we get better educated for better jobs when we don't even have basic amenities. Yet we try and send our children to better schools. No dignity of labour, no respect as a community." Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  Fishermen in this hamlet hangout at the community centre. Drinking and alcoholism is a major issue here as there is a local toddy shop that remains open 24x7 unofficially and there is no action by the police or the government against it. A few locals are raising awareness for better work opportunities in the area that have been affected by the industrialisation of Ennore and have affected the quality of the fish in the river, thereby resulting in lesser sales for this traditional fishing community. Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series The slum is surrounded by upper-class apartment complexes. The gap between slum dwellers and the rest only widens further. Change for the better, wasn't a choice for them. Photo Courtesy: Shuchi Kapoor/Oxfam India Inequality Photo Series  YOU CAN CONTRIBUTE TOWARDS ENSURING THAT PEOPLE WHO LIVE ON THE PERIPHERY OF DEVELOPMENT HAVE A CHANCE TO GET ACCESS  TO QUALITY EDUCATION AND QUALITY HEALTH. DONATE NOW About the Author Shuchi Kapoor is a photojournalist known for her work on human rights, environment, gender, sexuality and mental health Know more here. About Oxfam India's Inequality ProjectOxfam India believes that reducing inequality is fundamental to fair and sustainable development of any nation or society. Hence we have launched a campaign to create awareness about the widening gap between rich and poor, and take action. Every year (during the World Economic Forum at Davos in January) Oxfam releases a global report to track inequality in the world. This year, the report found that in India, Richest 1% population cornered 73% of the country’s wealth generated in 2017.  For centuries, too many people have lived and died in poverty on the margins of society, suffering discrimination and robbed of opportunity because they are born girls, born poor, or born into the marginalized section of the society. Today these age-old disparities have been further entrenched by an unprecedented concentration of wealth and power into the hands of a small elite Through the India Inequality Project, Oxfam India aims to create an engaging photo series (inventive, urban & youth centric) to deepen the understanding and emotional engagement of people with the inequality in India. 
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Shop during the Cozy Winters without Burning Your PocketsWe have various seasons in a calendar year and among all the seasons that we have, winter season is by far the undisputed winner within that category. Immense amount of fondness for the winters can be found within commoners like us. Winters are the happiest time of the year, where we have the best holidays, get to travel around in a cool weather, dress up like the Eskimos, have delicious food during the festive occasion and most importantly the time of the year when you can go on a shopping spree. During the winters we the people look for places like a ‘burrow’ where we can hide ourselves as a temporary refuge until the freezing cold temperature rises out there in the atmosphere. And for us, the most beneficial things which we can use during this time of the year are the bed and warm bedding accessories that ensures to provide us with a feeling of comfort and superior relaxation. Thus, I thought of sharing my favorite sources from where we can really get a cozier bedding experience during the winters and that too without spending a fortune. It’s that time of the year when humans get more lazier and the only thing, they can really consider is the option of online shopping for buying new products. Now, since I am here to guide you with the best products that you can use as bedding accessories during the winters then let’s not waste any more time to introduce the elephant in the room, and that’s Casagear. The website has several collections of bedding accessories which will help you out to get warmth in your home during the cozy winters. QUOTABLE QUILTS Quilts are multi layered textile which originated from the United States during the colonial period. There are either handmade quilts or quilts pattern which are sewed in a machine. These warm bedding accessories are very soft and brings enough comfort for you during the winters. You can get a wide range of these three-layered cotton products. Which features various designs and colors? In the quilt sets there are many sizes of quilts but the most popular are the king-size quilts and queen size quilts. So, just choose the quilt as per your preference or taste and get the full value of your money. QUALITY QUILT THROWS This is the right time to give your bedroom a great makeover & you should thank yourself because I am going to suggest you a collection of traditional handmade quilted throws which may just fulfill your needs without seeking for any alternative. These quilted throws are very flexible in terms of usage around our bedroom. Bed throws like these are very soft. We use bed covers to decorate our bed and by adding a quilt throw onto it, the bed becomes even more warmer and inviting.  BASIC BED SKIRTS An important item which add up to the decorative factors of any bedroom. Bed sheets and skirts provide immense amount personality and whimsy to your bedroom space. They are the additional accessories that can be found in every bedding set. They add much more color and style to your bedroom. The clothes which are draped between the box and mattress of a bed to hide the legs and box are known as bed skirts. These products will improve the appearance of your bed and make your bedroom look much more put together. So, choose the best one for your bed. SPLASHY SHAMS Whatever the bedroom comforter looks like, its set will never be complete without quilted pillow shams which will help in setting the look of our bed. Pillow shams provide a new life to our old pillows. They are considered as an essential décor item for the bedroom and are widely preferred by many, including me. It adds up a beautiful accent to the interiors of our bedroom. We can get shams in unmatched designs which even features a wide array of colors, prints and patterns. These items will glorify your bedroom so choose the perfect one for your bedroom. MARVELOUS MATTRESS Buying mattress online is always a very tough task as we don’t really know whether that will properly fit our bed. Though the sizes are always mentioned online still we should look after some factors before choosing a mattress for our bed. I personally prefer mattress which are hard from with its material because hard mattresses keep your body in a proper resting position. There is king size, queen size, twin size and even foldable mattresses available in the website so choose as per your preference. Whether it be a soft mattress or hard mattress, comfort is always a common thing in this category. CASUAL COMFORTERS & DAZZLING DUVET FILLS Comforters and duvet fills are a type of bedding that is a soft flat bag which is filled with wool or synthetic materials. The comforter and duvet fills are tending to be protected with the help of a removable cover, they can also be called as comforter cover or duvet covers. The items from this category are mainly made from several types of fabric such as cotton, polyester, velvet or even silk. The products are soft and comfortable. Some will keep you warm during the winters and some can be used to add a decorative touch to your bed. PERSONABLE PILLOWS A comfortable feather pillow is the ultimate option which gives us an assurance of a good night’s sleep. Choosing the right pillow is very essential to achieve a restful sleep. The better the pillow, the comfortable our head, neck and vertebrae will be. Everyone prefers a fluffy soft pillow, so if you are fond of these items then I would recommend you all to buy the stylish accent pillows which would surely make a difference in your bed. Each pillow type has its own advantages, so choose from the wide range of pillows based on your personal taste. There will be an upcoming event coming up in the website of Casagear, starting from 18th of January and will end on the 27th of January 2019. This event will help you even more in getting additional discounts of up to 35%OFF, so just purchase the bedding accessories of your choice during the cozy winters to celebrate the best time of the year.  
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